YourCrew Functions - User
On your Dashboard:
Your crew are on the top of your dashboard along with 'add Crew' and a direct KHL button
Quick check-in - emoji
Longer check-in - emoji + image and/or writing
Calendar - all emoji's colour coded - you can track your moods and identify patterns and your Crew can too. You can also see upcoming events here. You can add your Calendar to your dashboard and to YourChoice.
Emergency button - this button is on almost every page so you can easily alert your Crew, find a safe place map, or call KHL and 000 directly, if you need help right now.
Private journal: only you can see this but you can share a page with your Crew if you want
Safety Plan - you can make multiple safety-plans and set one as a default for easy access through Haptic Menu on iPhones. You can send a copy as a pdf to relevant people such as school counsellor, parents etc. All numbers are live so you can call directly from your safety plan and we have some tips to help fill it out. Sometimes it helps to have an adult help you fill it out.
Resources: in Resources, you can get access to
- Pathways to Help - an interactive pathway to the help you, or a friend, may need
- Professional Help - a list of professional and urgent help numbers and websites - you can call or access these directly from the app. Access How to talk to adults in our A-Z, or, ReachOut's 5 ways to talk to someone you trust and direct links to 000 and KHL numbers.
- A-Z information hub - you can find almost every topic you can think of here .. and if you can't let us know and we will create it.
- How to guides - some great How to ... tips are here .. let us know if you would like us to add anything
- Crew Wizard - an interactive way to help think of good Crew members
- App Finders - access to ReachOut and KHL's recommended Apps -- YourCrew is in there
- Tutorials - access our dashboard and how to use YourCrew tutorials : bottom right -> More ... -> Tutorials
YourChoice - This is a page to add your favourite YourCrew tools and pages for easy access. You can also add some useful videos or your favourite photos. Games are coming soon ...
Events - this function was designed by two of our youth ambassadors, Matt Smith and Max Cullen who wanted to add events to their calendar and at the same time add an emoji to reflect how they feel about them. Your Crew can see these on your calendar too.
You can switch to Crew mode two ways:
1. Swipe left to right and touch 'switch to Crew Dashboard'
2. touch ... in bottom menu -> slide right the second button down to switch to Crew Mode
How to use video:
https://www.harrisonriedelfoundation.com/who-we-are/the-yourcrew-app#row-472-1002
YourCrew Functions - Crew
A note for Crew:
Crewing for someone is not meant to be hard or challenging. We DO NOT ask you to provide professional help. We have plenty of amazing professional help links to people who are experts in their field. Use them if you feel uncomfortable or think they are required. WE DO ask you to listen and acknowledge how your person is feeling about their issue, and help them get professional help if it is needed.
If you are under 18 and you feel uncomfortable, this is when you reach out to your own Crew, a trusted adult or KHL to get some advice on what to do. You can also see our Pathways to Help - Crew to step you through.
The Oath:
Crew take the oath below to support their people:
No problem is too big or too small
You will get help from me
You will not get in trouble from me
Our conversation is confidential (unless I think you are at risk, may be a risk to others or the problem is too big for us both to handle)
The oath is an important part of being Crew but it is not meant to be overwhelming. Sometimes it can be hard to know what to do to support someone. You may feel stressed or scared you'll say the wrong thing. If this is the case, talk to your Crew, a trusted adult or a professional from the links below.
See Professional and Urgent Help for a list of services with live phone numbers and links
On Crew Dashboard:
The people you Crew for are on the top of your dashboard along with 'accept invite' to accept invitations.
Calendar - if you touch an individual person icon who you are crewing for you can see their check-in calendar to track their moods and see how they are going. All emojis are colour coded for you to identify mood patterns. Your person also sees this calendar. You can also see your person's upcoming events here if they have created some. They attach an emoji to the events so you can see how they feel about what events are coming up and you can provide support if needed. Please note that support is usually just a 'good luck for your exams' or 'do you want to chat about this' .. if you feel uncomfortable or do not know what to do please get help yourself; from your own Crew, from a trusted adult or friend or from one of the professional links we provide in Pathways to Help or our Professional and Urgent Help page in the A-Z.
Nudge: If you haven't heard from someone for a while - give them a nudge to check-in. You can find the nudge button when you touch an individual person icon to the right of their name.
Resources: in your bottom menu - Resources, you can get access to
- Pathways to Help - an interactive pathway to help you get to the help your person may need
- Professional Help - click on the links to access a list of professional and urgent help numbers and websites - you can call or access these directly from the app. Access our Tips on how to speak to people you are helping or ReachOut's 5 ways to talk to someone you trust and there are links to State mandatory reporting as well as direct links to 000 and KHL numbers.
- A-Z information hub - you can find almost every topic you can think of here .. and if you can't let us know and we will create it.
- App Finders - access to ReachOut and KHL's recommended Apps -- YourCrew is in there
- Tutorials - access the Crew dashboard and how to use YourCrew tutorials here
You can switch to Crew mode two ways:
1. Swipe left to right and touch 'switch to My Dashboard'
2. touch ... in bottom menu -> slide right the second button down to switch to User Mode
Tips- Users
How to talk to adults
1. Choose an adult you trust
e.g. parent, aunts/uncles, teachers, school counsellors, doctors etc.
Remember: if they are concerned for you, or someone else's welfare, they may need to reach out to a professional to guide them, and you.
2. Think about what you want from them - and tell them
e.g.
"Please I need to get this off my chest but I ask that you just listen and don't give me advice"
"Can you please give me some advice .."
"Can you please support me with .."
"Can you please help me solve [a problem]"
"Please help me get to [professional help or another help source e.g. teacher]"
Remember: if they are concerned for you, or someone else's welfare, they may need to reach out to a professional to guide them, and you.
3. Think about how you feel about telling this person and use that feeling in your words
e.g.
"I'm afraid you may be mad at me .."
"I feel ashamed about this .."
"This is really embarrassing but .. "
4. Practice - think about what you want to say, you can write it down, and say it out loud
5. Choose a time when they are not too busy or too distracted
e.g. talking in the car can be a good time
Note: It could be a good idea to set up a time with them beforehand, especially if they are a teacher or school counsellor.
6. Don't like face-to-face .. You can use YourCrew to text, share your safety plan, share a page in your journal, use the 'don't have the words' function (found in the emergency button) and even call a member of your Crew
Other:
Reach Out: 5 Step to Talking to Someone you Trust
Tips - Crew
How to talk to people you are helping
1. Listen. It is incredible how having someone actively listen to you and accept how you feel about something helps someone solve their own problems or recognise, sometimes with your help, the need to speak to parents, a doctor or other professional service.
2. Validate their feelings. You don't have to agree but try and put yourself in their shoes and understand how they feel. Let them speak without interruption. Reflect back what they have said to you without giving your judgement. e.g.:
"That sounds like a terrible thing you have been through..."
"I understand why that would make you feel this way."
3. Communicate your support - let them know you are here to support and help them.
"I can help you get the help you need, let's go and talk to ..."
"Do you want me to help you talk to your parents?"
"I'm here for you to talk to whenever you need."
If this a really difficult topic for you, say:
"This is bigger than both of us. I would like to ask an adult for help" or
"This is bigger than both of us, I think we need to make an appointment with [GP, psychologist, school counsellor or other professional]"
You can also call KHL, or 000 if an emergency, and ask their advice
4. Give praise.
"That was really brave of you to tell me about ..."
"I'm so honoured you have chosen me to talk about .."
5. Show trust. Show them you trust how they feel and involve them in coming up with their own solutions. e.g
"I can understand why you feel bad about that. How could you handle that conversation differently next time?"
6. Control your emotions. If what they tell you is difficult to hear, take a deep breath and let them finish. Try not to judge or show disapproval or shock. If you need help refer to 7 below.
7. Professional Help. If you feel uncomfortable with the topic or it is something you feel needs professional help. Tell them
"This is bigger than both of us, I think we need to make an appointment with [GP, psychologist, school counsellor or other professional]"
Help them get to the help they need.
8. Look after yourself. Sometimes it can be hard to support someone. It can also trigger some feelings in you that you find hard to cope with. Make sure you have a good support network around you - set up your own Crew - and talk to them if you need support.
