Professional and Urgent Help

Northern Territory Crisis & Assessment Telephone Triage and Liaison Service: 1800 682 288 (1800 NT CATT)
Child Protection Hotline: 1800 700 250
NT Police 131 444

Queensland

Mental Health Access line: 1300 642 255
Health advice: 13 HEALTH (13 43 25 84)

South Australia

Assessment & Crisis Intervention Service: 131 465
Police 131 444

Tasmania crisis numbers

Mental Health Services helpline: 1800 332 388

Victoria

SuicideLine: 1300 651 251

Western Australia

WA Mental health emergency response line: 1300 555 788 (Metropolitan area) or 1800 676 822 (Peel area)
Rurallink: 1800 552 002 (rural WA only)
Crisis Care Helpline: 1800 199 008

Sexual Assault Helplines by State

National:

Braveheart - sexual assault support for youth

1800 272 831 Support Line 8:30am to 4:30pm M - F AEST

1800Respect 1800 737 732 24/7

https://www.1800respect.org.au/

ACT — Canberra Rape Crisis Centre +61 2 6247 2525

Domestic violence crisis +612 6280 0900 24/7

New South Wales — NSW Rape Crisis Centre 1800 424 017 or NSW Health Sexual Assault Services (visit web page to find the number in your local area)

Domestic Violence: 1800 656 463 24/7

Northern Territory — Department of Health, Sexual Assault Referral Centres

Alice Springs: 08 8955 4500

Darwin: 08 8922 6472

Katherine: 08 8973 8524

Tennant Creek: 08 8962 4361

Queensland — Sexual Assault Helpline 1800 010 120
South Australia — Yarrow Place Rape and Sexual Assault Service +61 8 8226 8777 or 1800 817 421 freecall

Domestic Violence Crisis Line: 1800 800 098

Tasmania — Sexual Assault Support Service 1800 697 877
Victoria — Sexual Assault Crisis Line 1800 806 292
Western Australia — Sexual Assault Resource Centre +61 8 6458 1828 or free call 1800 199 888

Alcohol and Drug Information Services

NT ADIS: 1800 131 350

NSW ADIS: 1800 250 015 24/7 outside metro 1800 422 599

SA ADIS: 1300 131 340

QLD ADIS: 1800 177 833

TAS ADIS: 1800 811 994

VIC ADIS: 1800 888 236

WA ADIS: +618 9442 5000 outside metro: 1800 198 024

ACT ADIS: +612 6207 9977

NSW Drug and alcohol service intake numbers:

To access a local public drug and alcohol service, please contact your local health district:

Central Coast - +61 2 4394 4880
Illawarra Shoalhaven - 1300 652 226
Nepean Blue Mountains - 1300 661 050 (24/7 service)
Northern Sydney - 1300 889 788 (8:30 am - 5:00 pm)
South Eastern Sydney - +61 2 9332 8777 (Northern) +61 2 9113 2944 (Central)
South Western Sydney - +61 2 9616 8586
Sydney - 1800 793 466
Western Sydney - +61 2 9840 3355
Far West - 1300 662 263
Hunter New England - 1300 660 059
Mid North Coast - 1300 662 263
Murrumbidgee - 1800 800 944
Northern NSW - +61 2 6620 7600
Southern NSW - 1800 809 423
Western NSW - 1300 887 000

Debt:

National Debt Helpline: https://ndh.org.au/
Chat: weekdays 9:00 am to 8:00 pm
Phone: 1800 007 007 weekdays 9:30 am to 4:30 pm

Gambling Help Online: https://www.gamblinghelponline.org.au/
Ph: 1800 858 858 free, confidential, 24/7

Gamblers Help: https://gamblershelp.com.au/ Ph: 1800 858 858 free, confidential, 24/7

FORUMS, TOOLS & VIDEOS

Find Professional Services

Find a Psychologist

Find a Psychiatrist

Search for a mental health or community service near you here:

Find a mental health or community service WayAhead Directory

ReachOut: Next Step

ReachOut: Forums

HRF: Safety plans

Amazing Workshops

Reach Foundation: Workshops

How to talk to adults

1. Choose an adult you trust

e.g. parents, aunts/uncles, teachers, school counsellors, doctors, etc.

Remember: if they are concerned for you or someone else's welfare, they may need to contact a professional to guide them and you.

2. Think about what you want from them - and tell them

e.g. Please, I need to get this off my chest, but I ask that you listen and don't give me advice

Can you please give me some advice

Can you please support me with ..

Can you please help me solve [a problem]

Please help me get to [professional help or another help source e.g. teacher]

Remember: if they are concerned for you or someone else's welfare, they may need to contact a professional to guide them and you.

3. Think about how you feel about telling this person and use that feeling in your words

e.g. I'm afraid you may be mad at me ..

I feel ashamed about this ..

This is really embarrassing but ..

4. Practice - think about what you want to say; you can write it down and say it out loud

5. Choose a time when they are not too busy or too distracted

e.g. talking in the car can be a good time

Note: It could be a good idea to schedule a time with them beforehand, especially if they are teachers or school counsellors.

6. Don't like face-to-face .. You can use YourCrew to communicate with Crew through text, share your safety plan, and share a journal page. Don't have the words? You can use the 'Show Someone' function (found in the emergency button) to copy or edit suggested words to send to Crew, or you can call a Crew member. There are external Webchat professional services. Direct links can be found in A-Z Professional & Urgent Help

Other:

ReachOut: 5 steps to talking to someone you trust

Useful links

Talking to someone you trust

ReachOut: 5 steps to talking to someone you trust

Choosing the right professional:

Health Direct: How to find the right professional

ReachOut: What are mental health professionals

Raising Children: Mental Health Professionals: A guide for pre-teens and teenagers

Helplines - how they work

ReachOut: What happens when I call a helpline

ReachOut: How to call a helpline

KidsHelpline: Phone Counselling - How it works

KidsHelpline: Webchat Counselling - How it works

KidsHelpline: E mail Counselling - How it works

HELP OTHERS / CREW

Sometimes it can be hard to know what to do to support someone. You may feel stressed or scared you'll say the wrong thing.

Remember your main role in YourCrew is to listen, acknowledge and communicate support. That can mean calling a professional service such as Kids Helpline or, in an emergency, calling 000 They can also guide you on what to do.

If you are under 18 years, you can also reach out to an adult or your Crew to help you support someone.

See Professional and Urgent Help for a list of services with live phone numbers and links

See A-Z professional help

See Pathways to Help - Crew

Parent numbers to get advice:

There is a different Parentline service in each State or Territory

Parentline Queensland and the Northern Territory
1300 30 1300 (cost of a local call)
8am to 10pm, seven days a week

Parentline Victoria
13 22 89 (cost of a local call)
Open 8am to midnight 7 days a week

Parent Helpline South Australia
1300 364 100 (cost of a local call)
24 hours a day, seven days a week

Parent Line NSW
1300 1300 52 (cost of a local call)
9am to 9pm Monday - Friday
4pm to 9pm Saturday and Sunday

Ngala Parenting Line WA
(08) 9368 9368 or 1800 111 546 (free for STD callers)
8am to 8pm, 7 days a week

A-Z Information Hub