See Professional and Urgent Help
Links and phone numbers throughout this site are live; tap to access.
GENERAL INFO
Links and phone numbers throughout this site are live, tap to access.
ReachOut:
How to Call a Helpline:
1. Know why you’re calling
You don’t need a perfect explanation. Even saying “I’m not doing great and I just need someone to talk to” is completely enough.
2. Find the number and a quiet space
Go somewhere you feel comfortable and won’t be interrupted if possible. See Professional & Urgent Help
3. Start simple when they answer
You can say something like:
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“Hi, I’m not really sure how to start, but I could use some support.”
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“I’ve been struggling and wanted to talk to someone.”
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“I’m feeling overwhelmed and needed someone to listen.”
4. The person on the line will guide the conversation
Helpline workers are trained to ask gentle questions and help you talk through what’s going on. You don’t need to lead the conversation.
5. You can share as much or as little as you want
You’re in control. You don’t have to tell them everything if you’re not comfortable.
6. Ask for help or advice if you want it
They can:
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listen
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help you calm down
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suggest coping strategies
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connect you with other resources
7. It’s okay if it feels awkward at first
Many people feel nervous the first time. The counsellor knows that and will help make it easier.
SELF-HELP
Talk to your GP/doctor or contact Your Crew to
help you get to your doctor.
If you feel at immediate risk call 000
See Professional and Urgent Help for a list of services with live phone numbers and links
See A-Z professional help resources by topic
Finding help
ReachOut: #Nextstep
Health Direct: How to find the right health professional
ReachOut:
Helplines:
Kids Helpline:
Health Direct:
FORUMS, TOOLS & VIDEOS
ReachOut: Forums
Crewing for or Helping Others
Sometimes it can be hard to know what to do to support someone. You may feel stressed or scared you'll say the wrong thing.
Remember your main role in YourCrew is to listen, acknowledge and communicate support. That can mean calling a professional service such as Kids Helpline or, in an emergency, calling 000 They can also guide you on what to do.
If you are under 18 years, you can also reach out to an adult or your Crew to help you support someone.
see Professional and Urgent Help for a list of services with live phone numbers and links
