Cyclone Alfred

Queensland:

FULL Queensland Gov - FAQS - HERE

Queensland Disaster Recovery - HERE

From Queensland Gov - FAQS:
Where is the safest place to take shelter?

The safest thing to do over the next 48 hours is to stay home. Even if conditions seem calm, they can change rapidly, making travel or being outdoors extremely dangerous.

Taking shelter in your home:

• A small, windowless room like a bathroom, laundry, or pantry.

• A hallway or built-in wardrobe, away from windows and external doors.

• The most solid corner of your house, furthest from the wind direction.

• If you have to, take cover under a mattress, heavy table, or sturdy furniture for extra protection. 

• Stay indoors and avoid going outside for last-minute preparations, photos, or videos. Flying debris, falling branches, and sudden wind gusts can be extremely dangerous. Even a brief step outside puts you at risk, and emergency services may not be able to assist if conditions worsen. 

How do I get help?

For urgent assistance:

• Emergency calls: 000

• Queensland State Emergency Service (SES)

  For non-life threatening requests:

  • lodge a request for SES assistance via www.132500.qld.gov.au or call (SES): 132 500

  • download the SES app which is available for both iPhone and Android devices available here 

• Housing maintenance

  For non-urgent maintenance requests:

  • submit a maintenance request using the Tenant Assist Qld app

  • submit an online maintenance request

• Find a detailed list of Queensland Emergency Contacts here and information is also available at the Get Ready Queensland Tropical Alfred page.

More information on QLD Gov - FAQs - here

New South Wales:

Lismore Emergency HERE

Below Information From SES - link here:

Community advice and preparedness

Northern NSW is facing three natural disasters in one with a combination of gale-force winds, heavy rainfall, and widespread flooding expected over the coming days. Destructive winds are expected to cause significant damage, possibly bringing down trees, powerlines, and damaging buildings. Once the winds subside, heavy rainfall will lead to moderate to major flooding in areas. This is a very dangerous weather system and residents are urged to take action now to stay safe. 

• For preparedness advice and general information, call the Public Information and Inquiry Centre (PIIC) on 1800 227 228. 

• For assistance during floods and storms call the NSW SES on 132 500 or Triple Zero (000) for life threatening emergencies. 

• Download the Hazards Near Me App for the latest warnings and information.

• Check road and traffic conditions with Live Traffic NSW

• If you are concerned for your loved ones, please use the Australian Red Cross Register.Find.Reunite service - https://register.redcross.org.au/ This service lets family, friends and emergency services know that you are safe in the event of an emergency.

• For free health advice 24/7, call Healthdirect at 1800 022 222. If you need support in another language, contact TIS National at 131 450 and ask for Healthdirect. 

• If you or someone you know needs specialist mental health care, please call the Mental Health Line on 1800 011 511. It is a free service operating 24 hours a day, 7 days a week and is staffed by specialist mental health professionals who offer mental health advice, and referrals to local mental health services.

What to do 

• Residents should prepare their homes for strong winds, including putting away loose items around their home, trimming trees aways from properties and not parking vehicles under trees or powerlines.  

• Activate your emergency kit, which includes your identification documents, medicines, some water, a torch, mobile phone charger and battery radio. Make a plan for your animals. 

• Avoid coastal areas and stay away from beaches, rock platforms, and headlands. 

• Move valuables, important documents and chemicals to higher ground in case of flooding. 

• Stay updated with warnings from NSW SES and the Bureau of Meteorology. 

• If major riverine flooding occurs, people may be asked to evacuate their homes. 

• Never drive walk ride or play in floodwater.   

• Visit our FAQs for more information. 

SELF-HELP

24/7 NATIONAL HELPLINES:

Kids Helpline ages 5 - 25 1800 551 800

Kids Helpline Webchat  KHL get-help/webchat-counselling

Lifeline all ages 13 11 14

Lifeline webchat 7pm - Midnight Lifeline get-help/webchat

Lifeline text 12pm - Midnight  0477 13 11 14

SuicideCall Back ages 15 + 1300 659 467

Headspace ages 12-25 1800 650 890

Mental Health Line 1800 011 511

1800Respect 1800 737 732

youthbeyondblue 1300 22 4636  

Family Drug Support Australia  1300 368 186

Aboriginal & Torres Strait Islander crisis support line 13YARN

QLife 3pm - Midnight 7 days 

phone: 1800 184 527 

webchat https://qlife.org.au/resources/chat

On YourCrew:

Keep checking in with your Crew and letting them know how you are going. It can be a quick emoji or a photo and/or a written piece - as long, or short, as you want.

Or call them or chat directly from YourCrew.

If you are in a bad space:

Talk to your GP/doctor or contact Your Crew to
help you get to your doctor.

If you feel at immediate risk call 000

See: Pathways to Help, Professional and Urgent Help

Crewing for or Helping Others

Sometimes it can be hard to know what to do to support someone. You may feel stressed or scared you'll say the wrong thing. 

Remember your main role in YourCrew is to listen, acknowledge and communicate support. That can mean calling a professional service such as Kids Helpline or, in an emergency, calling 000 They can also guide you on what to do.

If you are under 18 years, you can also reach out to an adult or your Crew to help you support someone.

See Professional and Urgent Help for a list of services with live phone numbers and links 

See A-Z professional help

See Pathways to Help - Crew