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Links and phone numbers throughout this site are live; tap to access.
GENERAL INFO
Links and phone numbers throughout this site are live, tap to access.
ReachOut: Helping friends
HeadSpace: How to help a friend having a tough time
ReachOut: How to ask a friend if they're ok
1. Start simple
You don’t need a big speech. Just check in naturally:
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“Hey, are you okay?”
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“You seem a bit off lately, everything alright?”
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“Just checking in on you.”
2. Mention what you noticed
People are more likely to open up if you show why you’re asking.
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“You’ve been pretty quiet lately, are you doing okay?”
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“I noticed you left early yesterday, just wanted to see how you are.”
3. Ask open questions
Instead of questions that only get a yes/no answer:
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“What’s been going on?”
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“Do you want to talk about it?”
4. Listen more than you talk
Let them speak. Try not to jump straight into fixing the problem.
5. Show support
Let them know they’re not alone:
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“I’m here if you need.”
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“You can tell me anything.”
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“We’ll figure it out.”
6. If they don’t want to talk
Respect it but keep the door open:
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“That’s okay, just know I’m here whenever you want to talk.”
7. Encourage extra help if needed
If they’re really struggling, gently suggest talking to someone else too (another friend, family member, or a service like Kids Helpline (1800 55 1800) is available 24/7 for confidential support - for any reason.
Simple rule:
Be genuine, be calm, and show you care. Sometimes just asking the question makes a huge difference.
SELF-HELP
Talk to your GP/doctor or contact Your Crew to
help you get to your doctor.
If you feel at immediate risk call 000
ReachOut: Help services for self-harm
ReachOut: How to help a friend with a drug problem
FORUMS
ReachOut: Forums
Crewing for or Helping Others
Sometimes it can be hard to know what to do to support someone. You may feel stressed or scared you'll say the wrong thing.
Remember your main role in YourCrew is to listen, acknowledge and communicate support. That can mean calling a professional service such as Kids Helpline or, in an emergency, calling 000 They can also guide you on what to do.
If you are under 18 years, you can also reach out to an adult or your Crew to help you support someone.
see Professional and Urgent Help for a list of services with live phone numbers and links
ReachOut: Getting help for teenagers
