Speak calmly.
 

ASK

• Initial Questions: "Where are you? Is anyone with you or nearby"

TELL THEM

• Offer Support: "There are better options, and I can help you. I care about you."

SEEK COMMITMENT

• Defer Action: Encourage them to delay any actions. For example, "Let's talk about what's happening for you."

ASK QUESTIONS

• Explore Feelings: "What is causing you to feel so bad? How long have you been feeling this way? What can I do to help?"

LISTEN, VALIDATE, AND COMMUNICATE

• Active Listening: Listen carefully to their responses.
• Validation: Acknowledge their feelings and concerns.
• Support: Clearly express your support and willingness to help.

ACT

• Immediate Help: Seek immediate assistance. You might say, "This is too big for the both of us, we need help. I'd like to call someone who can help us."
• Encourage Professional Help: Suggest contacting professional services, such as Kids Helpline at 1800 551 800 or Lifeline at 13 11 14.
• Safety Measures: Remove access to any objects they could use to harm themselves.
• Make Appointments: Help them make an appointment with their GP or another professional. If necessary, talk to an adult you trust to assist with this process.

 

DON'T

• Keep Secrets: Do not agree to keep their suicidal thoughts or plans a secret.
• Assume Improvement: Do not assume they will get better without help or that they will seek help on their own.

FOLLOW-UP

• Digital Safety Plan: After the crisis, suggest they fill out the YourCrew digital safety plan, including a list of people they can contact. Ensure they fill out phone numbers that will work directly from the plan and encourage them to send a PDF of the plan to all relevant people.
• Regular Check-Ins: Check in with them regularly to let them know you care and that you are there for them.