'No' they say they will not hurt themselves
Talk for a few minutes to get a sense of how big the problem is.
Ask questions → What is causing you to feel so bad? How long have you been feeling this way? What can I do to help?
Listen to them; validate their concerns and communicate your support.
Tell them you are concerned about them and would like to get further support. You could say:
"This is too big for the both of us, we need help, I'd like to call someone who can help us."
Call KidsHelpline - they can help you work out what to do 1800 551 800
Encourage them to make an appt with GP, counsellor or to tell parents. Help them to do this.
Insist they ring back the same day to update you.
Later - Ring/text through YourCrew to check-in
Contact their parents or help them to contact their parents
