'Yes' they want to hurt themselves

'Yes' they have a plan

Speak calmly.

ASK → Where are you? How are you going to do this?

TELL THEM → There are better options, I can help you. I care about you.

SEEK COMMITMENT → to defer acting on the plan.

E.g. Let's talk about what's happening for you.... 

ASK QUESTIONS →  What is causing you to feel so bad? How long have you been feeling this way? What can I do to help? 

LISTEN to them; VALIDATE their concerns and COMMUNICATE your support.

ACT to get them some immediate help

You could say:

"This is too big for the both of us, we need help, I'd like to call someone who can help us."

Encourage them to call Kids Helpline 1800 551 800 or Lifeline 13 11 14

REMOVE access to objects they could use to hurt themselves.

 

DON'T agree to keep their suicidal thoughts or plans a secret

DON’T assume they will get better without help or that they will seek help on their own.

Help them make an appointment with their GP or other professional, or

Talk to an adult you trust and get them to help - you make the appointment, ask an adult to help you.

After the crisis suggest to them to fill out the YourCrew digital safety plan; include a list of people they can contact; fill out phone numbers, these will work straight from the plan. They can send a pdf of the plan to all relevant people. 

Check-in with them regularly to let them know you care and that you are there for them.