Has recognisable emotional state OR No obvious reason

1. TALK for long enough to gain an understanding of basic facts
    
2. LISTEN to what is being said AND to feelings being expressed (be aware of diverse range of emotions if possible)
    
3. VALIDATE their feelings – not their fault, feelings are real and valid
    
4. COMMUNICATE your support and acceptance – DON’T JUDGE                                                                                                                                       
5. It is important to get them the HELP they need

If you DO NOT feel comfortable:

Tell them you are concerned about them and would like to get further support. You could say:

"This is too big for the both of us, we need help, I'd like to call someone who can help us."

THEN:

• Facilitate appointment with GP or another professional service
• Talk to your Crew or another relevant adult such as a teacher, parent etc. 
• Call Kids Helpline for advice and support

 See A-Z professional help

 See A-Z Crisis Numbers

• If possible, help the young person tell their parents
• Follow up – arrange to check-in after a specified period.